At Pena4, our mission is to improve and enable personalized, professional customer care for all of our customers.
We strengthen customer relationships and support the entirety of the customer lifecycle — from lead support to customer interaction — thereby promoting revenue generation.
Analyze your operating and staffing costs and then compare to your BPO quote. Your supplier should be able to reduce your total, relevant staffing costs by 50%.
Are you looking for contact center support but finding only back-office solutions? Analyze specific services that the BPO provider offers, then ask for details on the specific skills required to ensure they fit your needs.
Your BPO provider should be able to regularly communicate goals and how they plan to scale up or down. Frequent check-ins regarding volume of work, seasonal fluctuations, backlogs, manpower and capacity are key to a transparent partnership.