Improve customer service and enable personalized customer care
Customer Care and Sales
At Pena4, our mission is to improve and enable personalized, professional customer care for all of our customers.
Enhance the Customer Experience
Pena4’s customer care and sales support services enhance the customer experience by providing friendly, efficient, and attentive support. Our team works hard to nurture your loyal client base with affordable, effective outsourcing options.
How do we do that?
We strengthen customer relationships and support the entirety of the customer lifecycle — from lead support to customer interaction — thereby promoting revenue generation.
You need a BPO provider if you want to help your business grow!
Our Customer Care checklist includes:
Inbound and Outbound Calls
Order Management Services
Sales and Customer Acquisition
Telemarketing
Customer Care
Contact Center Support
Email Support
Live Chat Support
Lead Generation
Here are the top 3 things to look for in a BPO provider to maximize your return on investment:
Cost
Analyze your operating and staffing costs and then compare to your BPO quote. Your supplier should be able to reduce your total, relevant staffing costs by 50%.
Capabilities
Are you looking for contact center support but finding only back-office solutions? Analyze specific services that the BPO provider offers, then ask for details on the specific skills required to ensure they fit your needs.
Capacity
Your BPO provider should be able to regularly communicate goals and how they plan to scale up or down. Frequent check-ins regarding volume of work, seasonal fluctuations, backlogs, manpower and capacity are key to a transparent partnership.
